Privacy Policy

Privacy Policy

Our Policy

Read our privacy policy to find out more about how we use and process your data at Plas Newydd Caravan Park in North Wales. Call us to find out more and our friendly team will be happy to help.

Your Privacy Is Important To Us

This statement explains how we collect, use, transfer and store your personal data. We would encourage you to read this information.

Who’s responsible for your data?

We refer to “Plas Newydd”’ in this statement. This means Plas Newydd Holiday Home Park and companies owned by Plas Newydd Holiday Home park who provide any related services and products. Plas Newydd Holiday Home Park is part of the Hogan group.

Hogan Group is the ‘data controller’ for your personal data.

How can you contact us?

We can be contacted at:

Hogan Group, Hogan House, Caernarfon Road, Bangor, Gwynedd, LL57 4DA
Our Data Protection Officer has overall responsibility for the way that we handle personal data. The Data Protection Officer can be contacted at:

Hogan Group, Hogan House, Caernarfon Road, Bangor, Gwynedd, LL57 4DA
Other ways to contact us are on our “contact us” page

Who does this statement apply to?

  • Individuals and Caravan Owners
  • People we wish to promote products and services to
  • People who contact us on social media
  • People who visit our website

Other information in this statement

  • Your rights
  • How long we keep your information for
  • How we keep your information safe
  • What happens if we send your data out of the EU

Individuals and Holiday Home / Lodge Owners

What personal data do we collect?
Data we collect from you includes:
Financial data
Such as your payment details, we need your bank details if you want to pay by Direct Debit for your utility and rental charges. If you have difficulty paying our bills, providing details of your circumstances helps us work with you to resolve this.

Personal data
Such as your name and contact details. We need this information from you in order to answer your enquiry made through the website. If you don’t provide it to use we may not be able to answer any enquiries made.

What do we use your personal data for?

It’s important that you understand what we’ll do with the data that we hold about you

We’ll process your data for the following purposes necessary for the performance of our contact with you, or in readiness for such a contact:

  • To manage your account with us. This can include providing our terms and
    conditions, recording your gas and electricity meter readings, sending you invoices,administrating your payments and any dealing with queries or complaints
  • If you move into another holiday home or lodge within our park or another park owned by the Hogan Group, we’ll link your personal details to your new holiday home or lodge

We’ll process your data to comply with legal obligations including:

  • OFGEM directions and Codes and our Licence Conditions
  • Financial Conduct Authority rules
  • Consumer Protection Laws
  • Orders made by a Court

We’ll process your data where we have a legitimate interest. This includes:

  • Keeping records of our dealings with you, so that we have an accurate history of our relationship with you in case of disputes
  • We might monitor and record our conversations with you, for example to prove you’ve agreed a contract with us, to help train our staff, or to help us give better service. We won’t record credit and debit card details
  • Making appointments to have a park tour or view another holiday home or lodge
  • For research and insight purposes, to enable us to provide good customer service

Who do we share your personal data with?

We’ll get information from our partners and we’ll match it with our own data to make sure the information we have about you is accurate and up to date.

People we wish to promote products and services to

We’d like to use your personal data to communicate with you about products or services that we offer

We won’t use your personal data for marketing purposes at all if you’ve told us not to. We’ll give you the opportunity to opt-out of receiving marketing information whenever we contact you directly for this purpose.

Some activities, such as emailing marketing information to you, require your express consent. Others, such as sending letters or calling you, we may be allowed to do without your prior agreement, on the basis that we have a legitimate interest in doing this. Our legitimate interest might be:

Understanding our customer and getting to know their preferences
Telling our customers about products that might meet their needs and desires

Holiday home / Lodge owners who contact us via social media

We have accounts on Facebook and use their ‘public’ platforms to manage our social media interactions

We don’t have any control over how these companies use any data shared with us through their services, and we recommend you review their privacy notices yourself. We’d also remind you that any information you post publically is visible to anyone.

If you send us personal data via Facebook Messenger to enable us to give you a quote for a potential Holiday Home or Lodge we’ll delete the relevant messages from Messenger but they will still be available to you and Facebook unless you also delete them.

No data you give us via social media will be used for marketing or shared with any other organisations for marketing purposes.

Visitors to our website

By using our website, you’re allowing us to collect and use the information you give us for the purposes of your visit or as explained to you

Cookies

How we use cookies
Most internet browsers, like Firefox, Safari or Google Chrome, let websites store simple text files called ‘cookies’ on your computer.

They let websites remember things like your username or password so you don’t need to retype them every time you visit. They also help websites see how you use them, and this can be used to improve how websites work.

We have a legal responsibility to tell you about the kind of cookies we use, what they’re for and how to turn them off. We strongly suggest you accept our cookies though, to get the best possible service from our website.

What cookies can’t do
There are quite a few myths about cookies out there, so to put your mind at rest, here’s what cookies can’t do:

  • Read your hard disk
  • Get your login email address or other personal info unless you provide it
  • Create viruses or destructive programmes that could harm your computer
  • Instantly fill up your hard drive

What cookies do we use?

NamePurpose
Google Analytics, and WebtrendsThese are known as website tracking tools and they’re used on most websites. They give us general information about how people are using our website, including what pages they visit, how long they visit for and the kind of things they do. This helps us spot problems and improve the website.
cc_cookie_acceptThis cookie is designed to let the browser know that the cookie notice that appears when the website is first opened has been accepted or declined. The cookie notice will not appear again once the decision has been made.

How do I turn cookies off?
How you disable or delete cookies depends on which version of your internet browser you’re using, for instance, Internet Explorer 9.

You should be able to check this by going to the About section in the Help or Tools section of your browser.

To find out more, we suggest you visit aboutcookies.org, where you’ll find easy to follow instructions for both deleting or controlling cookies from your browser.

aboutcookies.org is a third party website, so we’re not responsible for the information on it, but we’re more than happy to recommend it.

Automated decision making and profiling

We use automated processing of personal data to evaluate, analyse and predict common traits, characteristics and behaviours. This enables us to understand our customer groups and manage these groups more effectively.

Segmenting customers lets us more effectively focus tailored marketing communications to specific types of customers in different ways.

Your rights

NOTE: The information in this section relating to data portability, objection to and restriction of processing will only come into effect from the 25th May 2018, which is the effective date of the General Data Protection Regulation (or GDPR). GDPR is a European law governing our use of your data.

If we collect or handle your personal data you have rights as an individual which you can exercise in relation to the information we hold about you.

Right of access to your personal data
We try to be as open as we can be about giving people access to their personal information.

Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we’ll provide you with a copy and information about what we do with it. Unless you ask us to provide it in a different way we will email this to you where you have given us an email address.

You can request access to our data using any of the methods on our Contact Us page.

If you agree, we’ll try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

Other rights you have
If you’ve given us consent to process your personal data, you have the right to withdraw that consent at any time by contacting us.

You can request that we correct any mistakes, restrict or stop processing your data, or delete it. It’s worth noting that in some cases if you do ask us to correct, delete or stop processing it, we won’t always be required to do so – for example we may need to continue in order to service your account in line with our contract. If this is the case, we’ll explain why.

If we’re making decisions about you based solely on automated processing, including profiling, then in certain circumstances (where we are processing on the basis of a legitimate interest and the decision has legal or similar effects on you), you have the right to have a person make the decision instead.

In certain circumstances (where you provide your information to us (a) with consent to process it or (b) where the processing is necessary for the performance of our contract with you) you can require that we provide the data we hold about you either to you or a third party in a commonly used format. This only applies if we are processing it using automation only. If you would like more information about this, let us know.

Your right to contact the Information Commissioner
If you’re unhappy with any aspect of how we handle your personal data you also have the right to contact the Information Commissioner’s Office (ICO), the supervisory authority that regulates handling of personal information in the UK.

You can contact them by going to their website, phoning them on 0303 123 1113 or by post to:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

How long do we store your personal data for?

Where you have an account with us we’ll retain your personal data for 7 years following the end of our relationship with you (which might be when your account closes. There may be circumstances when we need to keep it for longer – for instance if we’re dealing with a complaint from you when that time comes round) but we’ll delete it as soon as we’ve no need to keep it further.

If we hold your data for any other reason we’ll delete it as soon as we no longer have a valid reason to retain it.

How we keep your information safe

When you ask us for a brochure, site tour or home or lodge viewing, our pages are secure, which means all the personal details you type in are encrypted before they’re sent to us.

We then store and use this information securely, so it can’t be read by anyone who doesn’t need to see it.

When you get in touch with us, we’ll ask you a couple of security questions before we share any personal details, just to check it’s you.

Clauses requiring that your data is handled to the same standards as we have to uphold.

Slavery & Human Trafficking Statement – June 2017

Plas Newydd statement
This statement is made by Hogan Group as the ultimate holding company of the Plas Newydd Holiday Home Park (“Plas Newydd”) pursuant to section 54(6) of the UK’s Modern Slavery Act 2015 (the “Act”) for the financial year ending on 31 December 2016.

Hogan Group’s structure, business & supply chain
Hogan Group is an independent group of companies based in North Wales which are focused on quality, sustainability and Service.

Hogan Group’s approach
Hogan Group has a commitment to act ethically and responsibly in all its business relationships and has zero tolerance of slavery and human trafficking in any part of its business or supply chain. Hogan Group supports and is committed to upholding the UN Guiding Principles on Business and Human Rights and the core labour standards set out by the International Labour Organisation. Hogan Group has a wide range of internal policies, standards and processes in place to assist in tackling slavery and human trafficking, including:

1. Hogan Group Code of Conduct and Hogan Group Human Rights Policy Statement;
2. Hogan Group Supplier Code of Conduct, with standards regarding human rights, working conditions, environmental impact and ethical business standards;
3. General Purchasing Conditions for suppliers to secure compliance with the Hogan Group Supplier Code of Conduct;
4. Defined and monitored qualification process of new suppliers before Hogan Group engages in business with them;
5. Supplier evaluation of our top suppliers and high volume orders, upon fulfilment of contracts;
6. Biennial Risk Assessment in relation to suppliers with a significant annual contract volume; and
7. Whistle blowing hotline to enable employees to report possible violations of the law or of company guidelines or policies.

Hogan Group continued commitment
Hogan Group will continue to review its policies and processes in relation to the prevention of slavery and human trafficking in its business and supply chain, strengthening these where necessary to ensure continued alignment with the Act.

Hogan Group will also continue to train all employees on, and ensure compliance with, our Code of Conduct and will identify additional training needs where necessary.

This statement has been approved by the Hogan Group Board of Directors on behalf of Plas Newydd Holiday Home Park. A new statement will be published each year on the website.

“Plas Newydd – USP

Affordable “Escape” to the Welsh countryside or “Your part of Wales” for as little as e.g. £7.50 per day! Or “Small but perfectly positioned for your relaxation”.

Key words Peaceful, Spacious, Relaxing, Countryside views “Escape, Unwind, Recharge”

  • Plas Newydd has a 9 month licence that we’d highlight within the running costs section.
  • Plas Newydd Caravan Park is a great place for you to own your own Holiday Home set within the beautiful Dulas Valley next to Cefn yr Ogof hill which the highest point west of Gwrych Castle near Abergele, Llanddulas and Llandudno The Park is ideal for those who wish to relax in peaceful surroundings or just enjoy nature and the outdoor life.
  • Demographic 50+ couples/partners, with possible nieces nephews or grandchildren that may wish to occasionally visit, Caravan price range between £19K & £49K. either retired, semi retired or still working that are looking for that escape and relaxation in the country.

The guiding principles of “Combined Leisure Property” – Parks:
“Honesty, Integrity and Transparency.”

Personal benefits – 1 Affordability, 2 Flexibility, 3 Quality time and 4 Well-being”

Wider benefits – “ 5 Environment, 6 Community and 7 Friendship”

Our parks each have their own unique feel and offering, and we take great care to avoid the chain-like feel of some other holiday parks. It’s amazes how many ‘people’ there are that haven’t yet experienced a caravan or lodge holiday home. They are truly amazing use of space and certainly are not the cold, draughty places some people imagine. If you are one of those ‘peoples’ that hasn’t enjoyed owning your own holiday home, you really do need to think again!

1 Affordability – When you add up the price of a couple of expensive family holidays versus the cost of owning a holiday home, you can really start to see the value in owning one. Being affordable and having flexible funding options makes caravan holiday home ownership very attractive and not just to the wealthy. Average price of a static caravan is around £25,000, but they can start from as little as around £10,000. Of course not everyone has that kind of money hanging around, although our research indicates that around 80% of all buyers use finance (which we can help you with) to fund their purchase

2 Flexibility – Life seems increasingly hectic whether you are “working parents, a busy couple or a retiree” flexibility is key to enjoying a balanced life. Whether it’s the overbearing legislation that prevents children being taken out of school in term time which makes booking a holiday both complex and more costly or whether your looking for that peace and break from the pressures of everyday living. Many parks open most or all of the year so you have so plenty of opportunities to getaway from everything and relax in your very own holiday home. Hop in the car and within a couple of hours you’re on holiday. No airport parking, no check in, no security checks, no rushing to the gate to get the best seats and no struggling to find space for you cabin luggage. Many of our holidays home owners use their caravan just about every weekend and take longer breaks when the schools have broken up and bring the whole family including your pets. Perfect.

3 Quality Time – The fast pace of modern day life can make it easy to forget that simply just spending time with our loved ones is really important. Our time is one of the greatest things we can give them. Summer time offers lots of opportunities to spend time together and some good old family bonding! Here’s why be believe quality time important:
It builds children’s self-esteem, it strengthens your bond with your family and loved ones, it can develop positive behaviours and it encourages better communication.

4 Wellbeing – Ever really thought about why we crave holidays? Most likely it’s the benefits to your mind, body and soul that creates that desire. Recent surveys suggest that people on holiday (versus people that stay at home) have a much better ability to resist and recover from stress, they get better sleep and in some instances blood pressure reduces. So why does this happen? Simply, we live better. Better diet, more exercise, laughter, social stimulation, relaxation and sleep. And with the whole family getting in on the action it can improve family well-being too. Instead of waiting months between holidays, owning your own holiday home means you can getaway whenever and as often as you like.

5 Environment – As a company that cares, we’d like to help you understand why we all should care about our environment. Here are 6 reasons why we believe we should all care:

  • A clean environment is essential for healthy living
    “When the earth is sick and polluted, human health is impossible…. To heal ourselves we must heal our planet, and to heal our planet we must heal ourselves.” – Bobby McLeod (Aboriginal Activist & Poet)
  • Your great-great & great-great-great grandchildren will appreciate it
    “But there must be the look ahead, there must be a realization of the fact that to waste, to destroy, our natural resources, to skin and exhaust the land instead of using it so as to increase its usefulness, will result in undermining in the days of our children the very prosperity which we ought by right to hand down to them amplified and developed.” – President Theodore Roosevelt (26th U.S. President)
  • Biodiversity is important
    “We should judge every scrap of biodiversity as priceless while we learn to use it and come to understand what it means to humanity.” – E.O. Wilson (American Biologist)
  • It’s a reflection of your character
    One of our life mottos is, “do unto others as you would have them do unto you.” Nature gives us so many things for free. It gives us clean air, clean water, beautiful landscapes, breath taking views, and the list goes on… We take so much from nature, but what do we give in return? The least we can do is show our appreciation by protecting and preserving our environment.
    “What we are doing to the forests of the world is but a mirror reflection of what we are doing to ourselves and to one another.” – Mahatma Gandhi (Indian civil rights activist)
  • Earth is our home
    “Out of all those millions and millions of planets floating around there in space, this is our planet, this is our little one, so we just got to be aware of it and take care of it.” – Paul McCartney (English musician)

6 Community – to us it means “”a feeling that our people and all our holiday home owners have a sense of belonging, a feeling that everyone matters to one another and as a group, and that we had a shared faith that all stakeholder’s needs will be met through their commitment to each together.”

7 Friendship – “What is a friend? A single soul, dwelling in two bodies” – Aristotle A unique blend of affection, loyalty, love, respect, trust and loads of fun is perhaps what describes the true meaning of friendship. Similar interests, mutual respect and strong attachment with each other are what friends share between each other. We believe we are entering into a long term relationship and want you to get the most out of your leisure time as possible.

Other facilities
Pet friendly it can be a challenge to find a place at times that are pet friendly as a nation of dog lovers and whilst not all holiday parks permit them, ours definitely do.

Unless they are misbehaved or on the dangerous dogs register, all your family is included when you own one of our holiday home.

Free on site laundry cleaning facility

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